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ComeriMART Banking Specialist Canton

Company Name:
Comerica
ComeriMart Banking Specialist The ComeriMart Banking Specialist is responsible for contributing to the overall success of a Retail Banking Center, located within a Grocery Market, by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings and occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds. Position Competencies Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships and possess perseverance. Position Responsibilities 1. Sales/Service a. Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc. b. Responsible for developing an in-depth knowledge of retail and business products and services; sell loans and deposit products to consumer and small business customers and prospects. c. Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls. d. Conduct public address announcements and engage grocery shoppers in store aisles to inform them of Comerica's products and services. e. Actively participate in sales meetings and offer creative ideas. f. Use all sales tools, including profiling customers' needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience. g. Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions. h. Must successfully complete Comerica's Customer Service Representative (Teller) Training and Platform Training Program (Retail Personal Banker Training). 2. Operations a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training. b. Adhere to all Banking Center audit and compliance standards. c. Control losses by following policies and procedures. 3. Teamwork a. Assist management with daily activities as assigned. Relocation No relocation assistance is provided for this position. Travel Travel is not required of this position. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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