Front Desk Agent
3.
3 Canton, MI Canton, MI Part-time Part-time From $15 an hour From $15 an hour 8 days ago 8 days ago 8 days ago The Holiday Inn Express & Suites, Canton, Michigan has an immediate opening for an outgoing, people orientated individual to greet and register guests who consistently provide outstanding courteous service.
The successful candidate will have open availability to work 3pm-11pm evenings and weekends on a regular basis.
Greet customers immediately with genuine warmth and hospitality.
Use a positive and clear speaking voice, listen to and understand requests, anticipate guest needs, and respond with appropriate action.
Complete registration process by inputting & retrieving information from computer, confirming pertinent information.
Make appropriate selection of rooms based on guest preferences and needs.
Verify/swipe credit cards for authorization.
Handle cash, make change and balance an assigned house bank.
Provide welcome folders containing room keys.
Promote guest loyalty, member recognition, and sales initiatives.
Promptly answer the telephone using positive and clear communication.
Input messages into the computer.
Retrieve messages and communicate with guests.
Retrieve mail/packages.
Close guest accounts at time of check out and ascertain satisfaction.
In the event of dissatisfaction, negotiate resolutions ensuring guest satisfaction.
Field guest complaints, conduct research, develop effective solutions, negotiate results.
Listen and extend assistance.
Remain calm and alert during emergency situations and heavy hotel activity.
Perform any other job-related duties as assigned.
Requirements:
Must be 18 years or older Must have the ability to communicate in English.
Punctuality is essential.
Maintain a professional appearance and manners at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Ability to use a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with customers, with high levels of patience, tact and diplomacy.
Ability to establish and maintain effective working relationships with associates and customers.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations and respond appropriately.
Job Type:
Part-time Pay:
From $15.
00 per hour Expected hours:
24 - 32 per week
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Evening shift Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Ability to Commute:
Canton, MI 48188 (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Canton, MI Canton, MI Part-time Part-time From $15 an hour From $15 an hour 8 days ago 8 days ago 8 days ago The Holiday Inn Express & Suites, Canton, Michigan has an immediate opening for an outgoing, people orientated individual to greet and register guests who consistently provide outstanding courteous service.
The successful candidate will have open availability to work 3pm-11pm evenings and weekends on a regular basis.
Greet customers immediately with genuine warmth and hospitality.
Use a positive and clear speaking voice, listen to and understand requests, anticipate guest needs, and respond with appropriate action.
Complete registration process by inputting & retrieving information from computer, confirming pertinent information.
Make appropriate selection of rooms based on guest preferences and needs.
Verify/swipe credit cards for authorization.
Handle cash, make change and balance an assigned house bank.
Provide welcome folders containing room keys.
Promote guest loyalty, member recognition, and sales initiatives.
Promptly answer the telephone using positive and clear communication.
Input messages into the computer.
Retrieve messages and communicate with guests.
Retrieve mail/packages.
Close guest accounts at time of check out and ascertain satisfaction.
In the event of dissatisfaction, negotiate resolutions ensuring guest satisfaction.
Field guest complaints, conduct research, develop effective solutions, negotiate results.
Listen and extend assistance.
Remain calm and alert during emergency situations and heavy hotel activity.
Perform any other job-related duties as assigned.
Requirements:
Must be 18 years or older Must have the ability to communicate in English.
Punctuality is essential.
Maintain a professional appearance and manners at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Ability to use a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with customers, with high levels of patience, tact and diplomacy.
Ability to establish and maintain effective working relationships with associates and customers.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations and respond appropriately.
Job Type:
Part-time Pay:
From $15.
00 per hour Expected hours:
24 - 32 per week
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Evening shift Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Ability to Commute:
Canton, MI 48188 (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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